Professur für Entscheidungsverhalten (Individuen, Dyaden, Gruppen), Sozialer Einfluss, Persönlichkeitspsychologie
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Univ.-Prof. Clemens Hutzinger, Ph.D.
Affiliierter Professor für Entscheidungsverhalten (Individuen, Dyaden, Gruppen), Sozialer Einfluss, Persönlichkeitspsychologie
E-Mail: clemens.hutzinger@hochschule-schaffhausen.ch
Prof. Dr. Clemens Hutzinger, Ph.D.
| Akademischer Werdegang | |
| seit 2021 | Affiliierter Professor für Entscheidungsverhalten (Individuen, Dyaden, Gruppen), Sozialer Einfluss, Persönlichkeitspsychologie am Hochschulinstitut Schaffhausen, Schweiz |
| seit 2021 | Professor für Organizational Behavior und Leadership an der Privatuniversität Schloss Seeburg, Österreich |
| seit 2021 | Studiengangsleiter des Masterstudiengangs Betriebswirtschaftslehre an der Privatuniversität Schloss Seeburg, Österreich |
| seit 2019 | Studiengangsleiter des Bachelorstudiengangs Betriebswirtschaftslehre an der Privatuniversität Schloss Seeburg, Österreich |
| seit 2012 | Externer Forscher und Vortragender am Lehrstuhl für Organisation und Planung an der Universität Wien, Österreich |
| 2020-2021 | Stellvertretender Studiengangsleiter des Masterstudiengangs Betriebswirtschaftslehre an der Privatuniversität Schloss Seeburg, Österreich |
| 2017-2021 | Assistant Professor für Organizational Behavior an der Privatuniversität Schloss Seeburg, Österreich |
| 2015-2018 | Externer Vortragender am Institut für Sportwissenschaft, Abteilung Sportsoziologie an der Universität Wien, Österreich |
| 2014-2017 | Assistant Professor am Institut für Organisation und Lernen an der Universität Innsbruck, Österreich |
| 2014 | Ph.D. in Management (mit Auszeichnung bestanden) an der Universität Wien, Fakultät für Wirtschaftswissenschaften (Thesis: Actual and perceived individual influence on group rankings: The effects of personality, task expertise, and discussion content) |
| 2008-2012 | Universitätsassistent (prae doc) am Lehrstuhl für Organisation und Planung an der Universität Wien, Österreich |
| 2008 | Magister in International Business Administration, Universität Wien, Fakultät für Wirtschaftswissenschaften (Thesis: Profitability of process management at a leasing company) |
| 2008-2008 | Studentischer Mitarbeiter am Lehrstuhl für Internationales Personalmanagement, Universität Wien, Österreich |
| Auszeichnungen | |
| 2021 | Best Paper Award, the 25th International Conference on Corporate and Marketing Communications (CMC 2020), for “Customer dissatisfaction as an antecedent of online complainants’ desires” (zusammen mit Weitzl, W. und Einwiller, S.), Granada, Spain |
| 2019 | Best Paper Award, category „Complexity of Firm-Customer Relationship“, the 2019 AMA (American Marketing Association) Winter Academic Conference, for “The evolution of online complainants’ desires” (zusammen mit Weitzl, W. und Einwiller, S.), Austin, USA |
| 2018 | Best Paper Finalist Award, the 10th SERVSIG Service Research Community Conference, for „Understanding (un-)committed customers‘ grudge following webcare: Non-economic vs. economic service failures” (zusammen mit Weitzl, W.), Paris, Frankreich |
| 2009 | Lehrpreis, Fakultät für Wirtschaftswissenschaften, Universität Wien, Österreich |
| Aktivitäten in der Scientific Community | |
| Seit 2019 | Ad Hoc Journal Reviewer für The International Journal of Human Resource Management |
| Seit 2019 | Ad Hoc Journal Reviewer für Internet Research |
| Seit 2016 | Ad Hoc Journal Reviewer für Journal of Business Research |
| Seit 2016 | Ad Hoc Journal Reviewer für Small Group Research |
| Seit 2016 | Ad Hoc Journal Reviewer für Journal of Small Business Management |
| Seit 2015 | Ad Hoc Journal Reviewer für Group Decision and Negotiation |
| Mitgliedschaften | |
| Seit 2016 | European Marketing Academy |
| Seit 2014 | Society for Personality and Social Psychology |
| Seit 2014 | Interdisciplinary Network for Group Research |
| Seit 2014 | European Working Group on Behavioral Operational Research |
Publikationen der Professur
Hutzinger, C., & Weitzl, W. (2023). Double jeopardy: Effects of inter-failures and webcare on (un-)committed online complainants’ revenge. Internet Research, in press.
Hutzinger, C., & Weitzl, W. (2021). Co-creation of online service recoveries and its effects on complaint bystanders. Journal of Business Research, 130, 525-538.
Weitzl, W., & Hutzinger, C., & Einwiller, S. (2018). An empirical study on how webcare mitigates complainants‘ failure attributions and negative word-of-mouth. Computers in Human Behavior, 89, 316-327.
Herz, M., Hutzinger, C., Seferagic, H., & Windsperger, J. (2016). Trust, decision rights delegation, and performance – The case of franchising. Journal of Small Business Management, 54(3), 973–991.
Hutzinger, C., & Weitzl, W. J. (2023). Double jeopardy: Effects of inter-failures and webcare on (Un-)committed online complainants’ revenge. Internet Research, 33(7), 19–45. https://doi.org/10.1108/INTR-02-2022-0115
Weitzl, W. J., Hutzinger, C., & Wagner, U. (2023). I am ashamed of my brand-self! Consumer-brand identification as a moderator of emotional reactions following symbol-laden brand failures. Journal of Product & Brand Management, ahead-of-print(ahead-of-print). https://doi.org/10.1108/JPBM-02-2022-3853
Hutzinger, C., & Weitzl, W. (2021). Co-creation of online service recoveries and its effects on complaint bystanders. Journal of Business Research, 130, 525-538.
Weitzl, W., & Hutzinger, C. (2019). Rise and fall of complainants’ desires: The role of pre-failure brand commitment and online service recovery satisfaction. Computers in Human Behavior, 97, 116–129.
Weitzl, W., & Hutzinger, C., & Einwiller, S. (2018). An empirical study on how webcare mitigates complainants‘ failure attributions and negative word-of-mouth. Computers in Human Behavior, 89, 316-327.
Weitzl, W., & Hutzinger, C. (2017). The effects of marketer- and advocate-initiated online service recovery responses on silent bystanders. Journal of Business Research, 80, 164-175.
Herz, M., Hutzinger, C., Seferagic, H., & Windsperger, J. (2016). Trust, decision rights delegation, and performance – The case of franchising. Journal of Small Business Management, 54(3), 973–991
Hutzinger, C., & Weitzl, W. (2019). Service failures as triggers of superior brand evaluations? In G. Walters and J. Mair (Eds.), Reputation and image recovery for the tourism industry (pp. 213–229). Oxford: Goodfellow Publishers.
Weitzl, W., & Hutzinger, C. (2018). An unexpected journey: The influence of social media on consumer decision-making. In B. Rishi and S. Bandyopadhyay (Eds.), Contemporary issues in social media marketing: An international perspective (pp. 149-161). New York: Routledge.
Weitzl, W., Hutzinger, C., & Martin , S. (2023). Wie DEI-Programme Erfolg haben: Von unwirksamen Maßnahmen hin zu echter Wirksamkeit. Proceedings of the 52nd European Marketing Academy Conference (EMAC), Odense, DK, May 23-26, 2023. https://proceedings.emac-online.org/index.cfm?abstractid=A2023-114146&Eliciting%20Customer%20Remorse%20with%20Proactive%20Service
Hutzinger, C., Hartl, Z., & Weitzl, W. (2023). Eliciting customer remorse with proactive service recoveries for reducing negative word-of-mouth. Proceedings of the European Marketing Academy, 52nd, 114353. https://proceedings.emac-online.org/pdfs/A2023-114353.pdf
Hutzinger, C., & Weitzl, W. (2023). Why are you doing this to me? Dissatisfied consumers’ reactions to service failures involving their favorite brand. Proceedings of the 2023 AMA Winter Academic Conference: Marketing During Times of Change, virtual, February 6, 2023 | Nashville (TN), USA, February 10-12, 2023, 34, 624–625. https://www.ama.org/wp-content/uploads/2023/04/2023-Winter-AMA-Proceedings-4.19-1.pdf
Weitzl, W., & Hutzinger, C. (2022). Shame is a brand eating emotion: Negative effects of consumer-brand identification in the aftermaths of brand failures. Proceedings of the 51st European Marketing Academy Conference (EMAC), Budapest, HU, May 24-27, 2022. https://proceedings.emac-online.org/index.cfm?abstractid=A2022-106522&SHAME%20IS%20A%20BRAND%20EATING%20EMOTION:%20NEGATIVE%20EFFECTS
Hutzinger, C., Weitzl, W., & Petz, G. (2021). Betrayed by reviewers: Positive consumer responses to unfair negative word-of-mouth. Proceedings of the 2021 European Marketing Academy (EMAC) Annual Coference, Madrid, Spain.
Weitzl, W., & Hutzinger, C., & Einwiller, S. (2021). Customer dissatisfaction as an antecedent of online complainants’ desires: An ambivalent story. Proceedings of the 25th International Conference on Corporate and Marketing Communications (CMC), Granada, Spain.
Weitzl, W., & Hutzinger, C. (2020). Customer dissatisfaction: Not always a necessity or curse for online complaining. Proceedings of the 2020 European Marketing Academy (EMAC) Annual Coference, Budapest, Hungary.
Weitzl, W. J., Hutzinger, C., & Einwiller, S. A. (2020). How can firms stop negative word-of-mouth? A typology of online complainants: an abstract. In F. Pantoja, S. Wu, & N. Krey (Hrsg.), Enlightened Marketing in Challenging Times (S. 81–82). Springer International Publishing. https://doi.org/10.1007/978-3-030-42545-6_17
Weitzl, W. J., Hutzinger, C., Einwiller, S., & Grohs, R. (2019). Intervening failure attribution perceptions and NWOM with online service recovery actions. Proceedings of the 2019 American Marketing Academy (AMA) Winter Academic Conference, Austin, United States of America.
Pfisterer, M.M., Hutzinger, C., & Vriend, T. (2019). Outgoing and uprising: A behavioral approach to explain the relationship between extraversion and leader emergence. The 14th Interdisciplinary Network for Group Research conference, INGRoup 2019, July 18 to 20, 2019, Lisbon (Portugal).
Weitzl, W., & Hutzinger, C., & Einwiller, S. (2019). How can firms stop negative word-of-mouth? A typology of online complainants. The 2019 Academy of Marketing Science World Marketing Congress, July 9 to 12, 2019, Edinburgh (Scotland).
Weitzl, W., & Hutzinger, C., & Einwiller, S. (2019). The dark side of customer-brand relationships: Revenge following customer satisfaction. The 48th EMAC (European Marketing Academy) Annual Conference, EMAC 2019, May 28 to 31, 2019, Hamburg (Germany).
Weitzl, W., Hutzinger, C., Einwiller, S. (2019). The evolution of online complainants’ desires. The 2019 AMA (American Marketing Association) Winter Academic Conference, February 22 to 24, 2019, Austin (USA).
Weitzl, W., & Hutzinger, C., & Einwiller, S. (2018). How (un-)committed customers cope with (non-)econcomic service failures and online recovery attempts. Symposium for Language in Webcare – Interdisciplinary Perspectives, November 22 to 23, 2018, Ghent (Belgium).
Weitzl, W., & Hutzinger, C. (2018). The aftermath of bad brand experiences: How webcare affects (un-)committed complainants’ coping strategies. The 4th International Colloquium on Corporate Branding, Identity, Image and Reputation, COBIIR 2018, September 3 to 4, Cetraro (Italy).
Weitzl, W., & Hutzinger, C. (2018). Susceptibility to social influence: Its effects on online service recovery bystanders. The 2018 Global Marketing Conference at Tokyo, GMC 2018, July 26 to 29, Tokyo (Japan).
Kedia, G., Fresnoza, S., Hutzinger, C., Jauk, E., Ischebeck, A., & Corcoran, K. (2018). Brain synchronization during first time social interaction. The 4th International Conference of the European Society for Cognitive and Affective Neuroscience, ESCAN 2018, July 19 to 22, 2018, Leiden (the Netherlands).
Weitzl, W., & Hutzinger, C., Güntürkün, B.P., & Einwiller, S. (2018). When consumer love strikes back: The effects of online complaint handling and relationship-strength on customer revenge. The 10th Service Research Community Conference, SERVSIG 2018, June 14 to 16, 2018, Paris (France).
Weitzl, W., & Hutzinger, C. (2018). Service recovery via social media: Normative social influences on complaint bystanders’ brand image evaluations. The 47th EMAC (European Marketing Academy) Annual Conference, EMAC 2018, May 29 to June 1, Glasgow (UK).
Kedia, G., Fresnoza, S., Hutzinger, C., Jauk, E., Ischebeck, A., & Corcoran, K. (2018). On the same wavelength: An EEG hyperscanning study during social interaction. The 11th Annual Meeting of the Social and Affective Neuroscience Society, SANS 2018, May 3 to 5, 2018, New York (USA).
Kedia, G., Fresnoza, S., Hutzinger, C., Jauk, E., Ischebeck, A., & Corcoran, K. (2018). On the same wavelength: An EEG coupling study. The 13th meeting of the Austrian Psychological Society, April 12 to 14, 2018, Linz (Austria).
Yilmaz, L., Hutzinger, C., & Brandl, J. (2017). Multiple applications and probability of being invited. 2017 European Meeting of the Economic Science Association, September 6 to 9, 2017, Vienna (Austria).
Hutzinger, C., & Giacomantonio, M. (2017). Ego depletion in group decision making. The 12th Interdisciplinary Network for Group Research conference, INGRoup 2017, July 20 to 22, 2017, Saint Louis (USA).
Weitzl, W., Wolfsteiner, E., & Hutzinger, C. (2016). The influence of corporate webcare and brand advocates on online complaint observers. The 7th EMAC (European Marketing Academy) Regional Conference, September 14 to 16, 2016, Sarajevo (Bosnia and Herzegovina).
Weitzl, W., Wolfsteiner, E., & Hutzinger, C. (2016). “We’re sorry!” Effects of online complaint handling on observers’ attitudes. The 2016 Global Marketing Conference at Hong Kong, July 21 to 24, 2016, Hong Kong.
Appleby, K., Bullinger, B., Hutzinger, C., & Schneider, A. M. (2016). Human first, woman second: Women constructing careers between sameness and difference. The 32nd European Group for Organizational Studies Colloquium, EGOS 2016, July 7 to 9, 2016, Naples (Italy).
Brandl, J., Appleby, K., & Hutzinger, C. (2016). The transparency paradox: Discouraging external applicants by means of producing job postings. The 12th New Institutionalism Workshop, March 31 to April 1, 2016, Lucerne (Switzerland).
Hutzinger, C., Brandl, J., & Appleby, K. (2015). Applying to different jobs at the same organization: Consistency in behavior and invitation to job interviews. The 9th International Conference of the Dutch HRM Network, November 12 to 13, 2015, Utrecht (the Netherlands).
Hutzinger, C. (2015). Individual influence on group decisions: An input-process-output view. The 10th Inter-disciplinary Network for Group Research conference, INGRoup 2015, July 23 to 25, 2015, Pittsburgh (USA).
Hutzinger, C., Brandl, J., & Appleby, K. (2015). When flexible applicants meet rigid companies: Applying several times and the likelihood of job interview acceptance. The Herbstworkshop der Wissenschaftlichen Kommission Personalwesen, VHB Personalwesen 2015, September 24 to 25, 2015, Graz (Austria).
Hutzinger, C. (2014). Dynamics in the formation of group preferences. The 20th Conference of the Interna-tional Federation of Operational Research Societies, IFORS 2014, July 13 to 18, 2014, Barcelona (Spain).
Hutzinger, C. (2014). Determinants of perceived expertise in group problem solving. The 14th international annual meeting of the Group Decision and Negotiation conference, GDN 2014, June 10 to 13, 2014, Toulouse (France).
Hutzinger, C. (2013). Transforming qualitative data into quantitative statistical analyses. The 12th workshop on qualitative content analysis, QIA 2013, July 4 to 6, 2013, Velden (Austria).
Hutzinger, C. (2013). Actual and perceived individual influence on group decisions: The impact of personality, expertise and discussion content. The 13th international annual meeting of the Group Decision and Negotiation conference, GDN 2013, June 17 to 21, 2013, Stockholm (Sweden).
Herz, M., Hutzinger, C., Seferagic, H., & Windsperger, J. (2013). The impact of decentralization and trust on network performance – The case of franchising. The 27th annual international Society of Franchising Conference, March 13 to 16, 2013, Zhuhai (China).
Hutzinger, C. (2012). A content-analytic examination of group discussions. The 11th workshop on qualitative content analysis, QIA 2012, July 5 to 7, 2012, Velden (Austria).
Hutzinger, C. (2012). Individual influence on group rankings. The 12th international annual meeting of the Group Decision and Negotiation conference, GDN 2012, May 20 to 24, 2012, Recife (Brazil).